Friday, April 24, 2015

CenturyLink Doubles "Fee" Without Notice To Customers

CenturyLink this month has doubled what they call their "Broadband Cost Recovery Fee" from $1 to $2 for all it's customers. With at least five million broadband customers, CenturyLink just gained an additional $5,000,000 income without any notice to customers about the fee increase.

CenturyLink is well known for what are commonly called "junk fees," added on to bills but not disclosed in advertising. Most people did not seem to notice their April 2015 internet bill went up one dollar.

CenturyLink in the past has said in defense,  "Internet cost recovery is a new monthly recurring charge which is applied to all consumer and business HSI lines in service. It helps cover the costs associated with building and maintaining the internet network.

Most customers would think that building and maintaining the internet network is part of their job and should not be subject to a hidden add-on fee that is not disclosed to customers in advertising.

But, the company easily gets away with it and seems to not be violating any laws unless one might call the low rates shown in ads false advertising because the rates promised are not what the customer is billed for later.

9 comments:

  1. In Missouri, they have just added a "Facility Relocation cost Recovery Fee"! August 2015

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  2. Century Link is crooked as hell, Thats been known a long time. In NC they change their name occassionally but all go back to their original name "Carolina Telephone and Telegraph Co" which is their "mother" company.

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  3. Century Link is crooked as hell, Thats been known a long time. In NC they change their name occassionally but all go back to their original name "Carolina Telephone and Telegraph Co" which is their "mother" company.

    ReplyDelete
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