Verizon Wireless Service - Customers Getting Less Than AdvertisedLABELLE, FL. -- Wireless and cellular data customers may be surprised to learn they are not getting what they pay for. New iPhone 4S customers have speed problem with Sprint nationwide, while others say Verizon has slow speeds in some areas.
In many areas of the country, advertised data rates and wireless speeds are not reaching the rates advertised. For example in Hendry county Florida's city of LaBelle, Verizon wireless promises data rates for cell phones and wireless computer services at download speeds of about 1.6 Mbps and upload speeds of about .6 Mbps for "3G" service.
Map of Verizon 3G Coverage In LaBelle, Florida Area
But tests for the last several weeks using speedtest.net indicates Verizon's service is actually downloading at a speed of only .07 Mbps and uploading data at about the same rate, or at about 1/10th the speed promised for uploading and 1/100th the download speeds advertised by Verizon.
The newer and faster 4G Verizon service is not available in Hendry and Glades county, and none is expected anytime soon, says the company.
Sprint customers using the new iPhone 4S have reported similar slow speed problems around the country since the introduction of the new phone. Sprint denies any problem publicly and blames Apple's iPhone software for some of the problem. In a statement Sprint said:
"Overall, iPhone performance on the Sprint network is consistent with our expectations and the rest of our high-end portfolio. Sprint also did benchmarking of Sprint's iPhone against competitors' iPhones, and the testing showed little to no performance difference. We are seeing a very low return rate for this device, but we are watching the reports of speed issues very closely. We do see opportunities to optimize performance, specifically in high network capacity areas. We see this as typical optimization work and do not have any specific area of concern. Sprint is committed to providing the best possible experience for our customers. We are listening to our customers and working closely with our partners at Apple to ensure optimal performance of iPhone devices on our network."
Many Verizon customers in the LaBelle area are unaware there's a big problem with Verizon's speeds, thinking the slow speeds and dropped connections are a "user" problem or temporary glitch.
Some LaBelle area customers have been complaining to no avail, as Verizon's customer service reps lay the blame on customer's devices. Although 20 area slow speed complaints were registered in one single day to Verizon last week, according to one rep, no action has yet to be taken to remedy the super slow Verizon service.
Tests of other cellular sites outside of the city of LaBelle show the normal 3G, or EVDO service is working fine, including Glades and Highland county where speeds of download and uploading data are normal.
To test your cell phone or computer speeds use the following links.
Test Your Internet Provider's Download/Upload Speed: http://speedtest.net
App To Test Your Cellular Phone Download/Upload Speed: http://speedtest.net/mobile.php
I'm still waiting for a response from Verizon Wireless "Executive Relations", now later than the "two business days" window that was promised.
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